Robin Hutchinson

Global Managing Partner — CTO, Customer Success & Commercial Strategy

Technology executive with 27+ years as an EY partner. Leading commercialisation strategy for AI, platforms, and digital products globally.

Resume

Global Head, Customer Success & Commercials – Client Technology
EY
Jan 2020 – Present · London & Toronto
Lead the global function responsible for technology product adoption, commercial strategy, and value realization across EY's Client Technology division. All Service Line technology officers report into this organization. Direct collaboration with regional CTOs across 10 super-regions. P&L responsibility exceeding $2 billion. Created key platforms including EY Fabric, MyEY, Account LENS, and Commercial Hub.
COO, Global Markets
EY
2011 – 2020 · London
Led global market operations, GDS expansion, and technology consulting capabilities build-out. Continued work integrating offerings across all service lines on a global scale.
Markets Implementation Leader
EY
2009 – 2011 · New York
Sat on Americas Operating Committee to steer growth, investments, and strategic choices. Made offerings across all service lines more uniform and synergistic to support global expansion.
Deputy to Head of AABS / Deputy of Consulting
EY
2008 – 2011 · London
Led separation of Assurance/Audit from Advisory (now Consulting). Oversaw Global Delivery Services build-out in India, Argentina, and Poland—now 60,000+ people. Developed legal structure and business model still in use today.
Practice Leader, Canadian Consulting
EY
2003 – 2008 · Toronto
Led Canadian consulting practice to market-leading growth across all Americas. Largest client accounts exceeded $130 million in annual revenue for the firm.
CEO
eSecurityOnline LLC (EY Subsidiary)
2000 – 2003 · Kansas City
Full P&L responsibility. Invented asset tracking and security software serving major banks in US, Canada, and UK. Successfully sold to Computer Associates in all-cash deal.
Senior Manager / Partner – eCommerce & Security Practice
EY
1997 – 2000 · Cleveland, Ohio
Built eCommerce practice at Americas centre. Became leader of Security practice. Made Partner in 1998.
President
ASG Technologies
1997 · Toronto
Led semiconductor technologies company focused on chip manufacturing improvements. Company was acquired.
Director of Marketing & Product Management
Border Network Technologies / Secure Computing
1994 – 1997 · Toronto & Roseville, Minnesota
Built firewall technologies at Border Network Technologies. Company acquired by Secure Computing for $190M in 1996. Responsible for all products—commercial and government security technologies.

My Story

Three decades of building, scaling, and commercialising technology—from firewall startups to global AI platforms.

The Foundation
1988–1994 Hamilton · Austin · Toronto

I graduated from McMaster University in 1988 and headed to the University of Texas at Austin to study artificial intelligence—long before AI became the force it is today. Austin was also where I pursued my other passion: I competed as a professional triathlete, balancing elite competition with graduate coursework. That dual discipline of physical endurance and intellectual rigour shaped how I approach challenges to this day.

Building Firewall Technologies
1994–1997 Toronto · Roseville, Minnesota
Director of Marketing & Product Management

I returned to Toronto to join Border Network Technologies, where we were building firewall technologies at the dawn of enterprise internet security. We were acquired by Secure Computing of Roseville, Minnesota, for $190 million in July 1996. At Secure Computing, I assumed responsibility for all products—both commercial and government security technologies. It was my first experience taking innovative technology through a major acquisition and scaling it within a larger organisation.

Semiconductor Technologies
1997 Toronto
President

I moved back to Toronto to take on the role of President at ASG Technologies, where we developed semiconductor technologies for manufacturing better chips. That company was also acquired, reinforcing a pattern that would define my career: build something valuable, scale it, and find the right commercial pathway.

Joining EY & Building Practices
1997–2000 Cleveland, Ohio
Senior Manager → Partner (1998)

In 1997, I joined EY as a Senior Manager in Cleveland, Ohio—then their Americas centre. I was responsible for building out the eCommerce practice and eventually became leader of the Security practice. I made partner in 1998, just one year after joining, and through those early years ran multiple risk and consulting-based businesses globally.

CEO of eSecurityOnline
2000–2003 Kansas City
CEO

In 2000, I was asked to lead a significant investment: eSecurityOnline, a wholly owned subsidiary of EY based in Kansas City. As CEO, I held full P&L responsibility. We invented asset-tracking and security software products that served most of the major banks in the US, Canada, and the UK. In 2003, we sold the company in an all-cash deal to Computer Associates—my second successful exit.

Leading Canadian Consulting
2003–2008 Toronto
Practice Leader

After the eSecurityOnline sale, I returned to Toronto to lead EY's Canadian consulting practice. We achieved market-leading growth across all of the Americas. I served as Global Coordinating Service Partner for several NYSE-listed clients, building relationships that grew into accounts generating over $100 million in annual revenue for the firm — sustained at that level for four to six consecutive years.

Global Leadership in London
2008–2011 London · India · Argentina · Poland
Deputy to Head of AABS → Deputy of Consulting

I moved to London as deputy to the head of AABS (Assurance and Advisory Business Services). Among other responsibilities, I led the separation of the Assurance/Audit business from Advisory—which eventually became known as Consulting. I also oversaw the build-out of Global Delivery Services (GDS) in India, Argentina, and Poland—our offshoring unit that now comprises over 60,000 people.

I spent considerable time in India developing the legal structure and business model we still operate under today, creating strategic advantage through incentives that encourage all countries to use the capacity and talent equitably.

I later became deputy of the consulting practice, where we further developed our risk business and rebuilt a full-fledged management and technology consulting capability—years after being precluded from doing so following the sale of our original consulting practice to Capgemini. Coupling my knowledge of GDS with consulting, we established substantial presence in India while leveraging Poland and Argentina for different skill sets and time zone advantages.

Americas Integration
2009–2011 New York
Markets Implementation Leader, Americas Operating Committee

The firm's strategy was to become even more global. I was sent to New York for eighteen months as Markets Implementation Leader, sitting on the Americas Operating Committee to steer growth, investments, and strategic direction. My role was to make offerings across all service lines more uniform and synergistic to support global expansion.

COO, Global Markets
2011–2020 London
COO, Global Markets

I returned to the UK in 2011 as COO for Global Markets, continuing the work I had done in the Americas but now on a global scale. I again assumed leadership of GDS expansion and worked on new market offerings, including the build-out of technology consulting capabilities across the firm.

Professional Cycling & Real-Time Telemetry
Velon Partnership

My background as a competitive triathlete led to work in professional sport. I partnered with Velon, which held the sports marketing rights for 18 of the top professional cycling teams — the teams that race the Tour de France, Giro d'Italia, and Vuelta a España. We built real-time telemetry systems that captured heart rate, power output, and GPS positioning from sensors on each rider's bike, transmitted the data mid-race to our analytics platform, and delivered live IoT tracking to fans, team managers, and broadcast partners including Eurosport. It was one of the earlier examples of turning raw athlete data into a live fan engagement product.

Client Technology Leadership
2020–Present London · Toronto
Global Head, Customer Success & Commercials

In 2020, I moved into my current senior leadership role with Client Technology, which develops all products, platforms, and AI across the firm for all service lines. Every service line technology officer reports into my organisation. I work daily with our ten regional CTOs to align go-to-market strategy. P&L responsibility exceeds $2 billion.

I also oversaw the entire technical side of the Everest transaction—what would have been a $100 billion deal to divide EY into AssureCo (Assurance) and NewCo (Consulting and Tax). We were deep into the transaction: new Azure tenants created, substantial legal entity work for separation completed, and determinations made on how to split 4,000 applications. Client Technology and our team led most of the critical aspects of the deal, given how the valuation was calculated. Although the deal was ultimately scrapped in April 2023 after sixteen months of intensive work, the transaction gave us a strategic imperative to transform many parts of our business. We took on that new trajectory and have accomplished much of that organisational transformation as of January 2026.

Beyond commercialisation, I have been responsible for inventing many of the technologies we use today:

EY Fabric

Platform & Ecosystem — EY's global engineering platform powering reusable capabilities and application development across the firm. Built and scaled an ecosystem of 80+ platform products—combining purchased technologies with internally engineered components—now consumed directly by engagement teams, with 60% of total Fabric consumption coming from client-facing solution development.

MyEY

Unified Client & People Experience Platform — A single gateway for all client applications and EY's digital services, with enterprise-level engagement tracking across monthly active users and usage analytics.

Account LENS

Relationship & Account Intelligence — Powers pursuit orchestration by extracting relationship strength from email and calendar data, enabling faster opportunity discovery and higher seller efficiency across EY and our clients worldwide.

Commercial Hub

SKU, Pricing, Ordering & Billing — Enables value-based pricing and revenue capture with integrated billing for technology and data products, including our AI agents—the commercial engine for our technology portfolio.

Dynamics 365 CRM

Global CRM Modernisation — Led enterprise-wide CRM transformation generating 35,000 new opportunities valued at US$13.3 billion, with 25,000 licenses issued across the firm.

What's Next
2026 onwards

Based between Toronto and London. Building software through ByZyB.ai.

Education

University of Texas at Austin

Artificial Intelligence
1988 – 1991

McMaster University

BA
1984 – 1988

North Park Collegiate

1979 – 1984

Contact

Based between Toronto and London. Open to conversation about the right opportunity.

Toronto

8 Parkwood Avenue
Toronto, Ontario M4V 2W8
Canada
437-860-7068

London

22 Arthur Road
London SW19 7DZ
United Kingdom
07769 301448